/* ══════════════════════════════════════════════
   Azure Help Desk — Design System
   Premium dark theme with teal/cyan accents
   ══════════════════════════════════════════════ */

@import url('https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800&display=swap');

/* ── CSS Custom Properties ─────────────────── */
:root {
  /* Base Colors */
  --bg-primary: #0a0e17;
  --bg-secondary: #111827;
  --bg-tertiary: #1a2235;
  --bg-card: rgba(17, 24, 39, 0.8);
  --bg-card-hover: rgba(26, 34, 53, 0.9);
  --bg-glass: rgba(17, 24, 39, 0.6);
  --bg-input: rgba(26, 34, 53, 0.7);

  /* Accent Colors */
  --accent-primary: #06b6d4;
  --accent-primary-dim: rgba(6, 182, 212, 0.15);
  --accent-primary-glow: rgba(6, 182, 212, 0.3);
  --accent-secondary: #8b5cf6;
  --accent-secondary-dim: rgba(139, 92, 246, 0.15);
  --accent-gradient: linear-gradient(135deg, #06b6d4, #8b5cf6);
  --accent-gradient-subtle: linear-gradient(135deg, rgba(6,182,212,0.1), rgba(139,92,246,0.1));

  /* Text Colors */
  --text-primary: #f1f5f9;
  --text-secondary: #94a3b8;
  --text-tertiary: #64748b;
  --text-accent: #22d3ee;

  /* Status Colors */
  --status-open: #f59e0b;
  --status-open-bg: rgba(245, 158, 11, 0.15);
  --status-progress: #3b82f6;
  --status-progress-bg: rgba(59, 130, 246, 0.15);
  --status-resolved: #10b981;
  --status-resolved-bg: rgba(16, 185, 129, 0.15);
  --status-closed: #6b7280;
  --status-closed-bg: rgba(107, 114, 128, 0.15);

  /* Priority Colors */
  --priority-critical: #ef4444;
  --priority-critical-bg: rgba(239, 68, 68, 0.15);
  --priority-high: #f97316;
  --priority-high-bg: rgba(249, 115, 22, 0.15);
  --priority-medium: #eab308;
  --priority-medium-bg: rgba(234, 179, 8, 0.15);
  --priority-low: #22c55e;
  --priority-low-bg: rgba(34, 197, 94, 0.15);

  /* Borders */
  --border-color: rgba(148, 163, 184, 0.1);
  --border-color-hover: rgba(148, 163, 184, 0.2);
  --border-accent: rgba(6, 182, 212, 0.3);

  /* Shadows */
  --shadow-sm: 0 1px 2px rgba(0, 0, 0, 0.3);
  --shadow-md: 0 4px 12px rgba(0, 0, 0, 0.4);
  --shadow-lg: 0 8px 32px rgba(0, 0, 0, 0.5);
  --shadow-glow: 0 0 20px rgba(6, 182, 212, 0.15);

  /* Sizing */
  --radius-sm: 6px;
  --radius-md: 10px;
  --radius-lg: 16px;
  --radius-xl: 24px;

  /* Transitions */
  --transition-fast: 150ms ease;
  --transition-base: 250ms ease;
  --transition-slow: 400ms ease;
}

/* ── Reset & Base ──────────────────────────── */
*, *::before, *::after {
  margin: 0;
  padding: 0;
  box-sizing: border-box;
}

html {
  font-size: 16px;
  scroll-behavior: smooth;
}

body {
  font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;
  background: var(--bg-primary);
  color: var(--text-primary);
  line-height: 1.6;
  min-height: 100vh;
  overflow-x: hidden;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
}

/* Background gradient mesh */
body::before {
  content: '';
  position: fixed;
  inset: 0;
  background:
    radial-gradient(ellipse at 20% 20%, rgba(6, 182, 212, 0.06) 0%, transparent 50%),
    radial-gradient(ellipse at 80% 80%, rgba(139, 92, 246, 0.06) 0%, transparent 50%),
    radial-gradient(ellipse at 50% 50%, rgba(6, 182, 212, 0.03) 0%, transparent 70%);
  pointer-events: none;
  z-index: 0;
}

/* ── Typography ────────────────────────────── */
h1, h2, h3, h4, h5, h6 {
  font-weight: 700;
  line-height: 1.2;
  letter-spacing: -0.02em;
}

h1 { font-size: 2rem; }
h2 { font-size: 1.5rem; }
h3 { font-size: 1.25rem; }
h4 { font-size: 1.1rem; }

a {
  color: var(--accent-primary);
  text-decoration: none;
  transition: color var(--transition-fast);
}

a:hover {
  color: var(--text-accent);
}

/* ── Layout ────────────────────────────────── */
.app-container {
  position: relative;
  z-index: 1;
  min-height: 100vh;
  display: flex;
  flex-direction: column;
}

.page-content {
  flex: 1;
  max-width: 1280px;
  width: 100%;
  margin: 0 auto;
  padding: 2rem 1.5rem;
}

/* ── Navbar ────────────────────────────────── */
.navbar {
  position: sticky;
  top: 0;
  z-index: 100;
  background: rgba(10, 14, 23, 0.85);
  backdrop-filter: blur(20px);
  -webkit-backdrop-filter: blur(20px);
  border-bottom: 1px solid var(--border-color);
  padding: 0 1.5rem;
}

.navbar-inner {
  max-width: 1280px;
  margin: 0 auto;
  display: flex;
  align-items: center;
  justify-content: space-between;
  height: 64px;
}

.navbar-brand {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  font-weight: 800;
  font-size: 1.2rem;
  color: var(--text-primary);
}

.navbar-brand .brand-icon {
  width: 36px;
  height: 36px;
  border-radius: var(--radius-md);
  background: var(--accent-gradient);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.1rem;
  box-shadow: var(--shadow-glow);
}

.navbar-nav {
  display: flex;
  align-items: center;
  gap: 0.25rem;
  list-style: none;
}

.navbar-nav a {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  padding: 0.5rem 1rem;
  border-radius: var(--radius-md);
  color: var(--text-secondary);
  font-size: 0.9rem;
  font-weight: 500;
  transition: all var(--transition-fast);
}

.navbar-nav a:hover,
.navbar-nav a.active {
  color: var(--text-primary);
  background: var(--accent-primary-dim);
}

.navbar-nav a.active {
  color: var(--accent-primary);
}

.navbar-actions {
  display: flex;
  align-items: center;
  gap: 0.75rem;
}

.notification-btn {
  position: relative;
  background: none;
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  color: var(--text-secondary);
  width: 40px;
  height: 40px;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: all var(--transition-fast);
  font-size: 1.1rem;
}

.notification-btn:hover {
  border-color: var(--accent-primary);
  color: var(--accent-primary);
  background: var(--accent-primary-dim);
}

.notification-badge {
  position: absolute;
  top: -4px;
  right: -4px;
  width: 18px;
  height: 18px;
  border-radius: 50%;
  background: var(--priority-critical);
  color: white;
  font-size: 0.65rem;
  font-weight: 700;
  display: flex;
  align-items: center;
  justify-content: center;
  border: 2px solid var(--bg-primary);
  animation: pulse-badge 2s infinite;
}

.notification-badge.hidden {
  display: none;
}

@keyframes pulse-badge {
  0%, 100% { transform: scale(1); }
  50% { transform: scale(1.1); }
}

.user-info {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  padding: 0.4rem 0.75rem;
  border-radius: var(--radius-md);
  background: var(--bg-tertiary);
  border: 1px solid var(--border-color);
}

.user-avatar {
  width: 28px;
  height: 28px;
  border-radius: 50%;
  background: var(--accent-gradient);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 0.75rem;
  font-weight: 700;
  color: white;
}

.user-name {
  font-size: 0.85rem;
  font-weight: 500;
  color: var(--text-primary);
}

.user-role-badge {
  font-size: 0.65rem;
  font-weight: 600;
  text-transform: uppercase;
  padding: 0.15rem 0.4rem;
  border-radius: var(--radius-sm);
  letter-spacing: 0.05em;
}

.user-role-badge.agent {
  background: var(--accent-secondary-dim);
  color: var(--accent-secondary);
}

.user-role-badge.customer {
  background: var(--accent-primary-dim);
  color: var(--accent-primary);
}

.btn-logout {
  background: none;
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  color: var(--text-secondary);
  padding: 0.4rem 0.75rem;
  font-size: 0.85rem;
  font-weight: 500;
  cursor: pointer;
  transition: all var(--transition-fast);
  font-family: inherit;
}

.btn-logout:hover {
  border-color: var(--priority-critical);
  color: var(--priority-critical);
  background: var(--priority-critical-bg);
}

/* ── Cards ─────────────────────────────────── */
.card {
  background: var(--bg-card);
  backdrop-filter: blur(12px);
  -webkit-backdrop-filter: blur(12px);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-lg);
  padding: 1.5rem;
  transition: all var(--transition-base);
}

.card:hover {
  border-color: var(--border-color-hover);
  box-shadow: var(--shadow-md);
}

.card-glass {
  background: var(--bg-glass);
  backdrop-filter: blur(20px);
  -webkit-backdrop-filter: blur(20px);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-xl);
  padding: 2.5rem;
  box-shadow: var(--shadow-lg);
}

.card-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 1.5rem;
}

.card-title {
  font-size: 1.1rem;
  font-weight: 600;
  color: var(--text-primary);
}

/* ── Buttons ───────────────────────────────── */
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 0.5rem;
  padding: 0.625rem 1.25rem;
  border-radius: var(--radius-md);
  font-family: inherit;
  font-size: 0.9rem;
  font-weight: 600;
  cursor: pointer;
  transition: all var(--transition-fast);
  border: none;
  text-decoration: none;
  white-space: nowrap;
}

.btn-primary {
  background: var(--accent-gradient);
  color: white;
  box-shadow: var(--shadow-glow);
}

.btn-primary:hover {
  transform: translateY(-1px);
  box-shadow: 0 0 30px rgba(6, 182, 212, 0.25);
}

.btn-primary:active {
  transform: translateY(0);
}

.btn-secondary {
  background: var(--bg-tertiary);
  color: var(--text-primary);
  border: 1px solid var(--border-color);
}

.btn-secondary:hover {
  border-color: var(--accent-primary);
  background: var(--accent-primary-dim);
}

.btn-ghost {
  background: transparent;
  color: var(--text-secondary);
  border: 1px solid transparent;
}

.btn-ghost:hover {
  color: var(--text-primary);
  background: var(--bg-tertiary);
  border-color: var(--border-color);
}

.btn-danger {
  background: rgba(239, 68, 68, 0.15);
  color: var(--priority-critical);
  border: 1px solid rgba(239, 68, 68, 0.3);
}

.btn-danger:hover {
  background: rgba(239, 68, 68, 0.25);
}

.btn-sm {
  padding: 0.375rem 0.75rem;
  font-size: 0.8rem;
}

.btn-lg {
  padding: 0.875rem 1.75rem;
  font-size: 1rem;
}

.btn-icon {
  width: 36px;
  height: 36px;
  padding: 0;
  border-radius: var(--radius-md);
}

.btn:disabled {
  opacity: 0.5;
  cursor: not-allowed;
  transform: none !important;
}

/* ── Forms ─────────────────────────────────── */
.form-group {
  margin-bottom: 1.25rem;
}

.form-label {
  display: block;
  font-size: 0.85rem;
  font-weight: 600;
  color: var(--text-secondary);
  margin-bottom: 0.5rem;
  letter-spacing: 0.02em;
}

.form-input,
.form-select,
.form-textarea {
  width: 100%;
  padding: 0.75rem 1rem;
  background: var(--bg-input);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  color: var(--text-primary);
  font-family: inherit;
  font-size: 0.95rem;
  transition: all var(--transition-fast);
  outline: none;
}

.form-input:focus,
.form-select:focus,
.form-textarea:focus {
  border-color: var(--accent-primary);
  box-shadow: 0 0 0 3px var(--accent-primary-dim);
}

.form-input::placeholder,
.form-textarea::placeholder {
  color: var(--text-tertiary);
}

.form-select {
  appearance: none;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' fill='%2394a3b8' viewBox='0 0 16 16'%3E%3Cpath d='M4 6l4 4 4-4'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 0.75rem center;
  padding-right: 2.5rem;
  cursor: pointer;
}

.form-select option {
  background: var(--bg-secondary);
  color: var(--text-primary);
}

.form-textarea {
  resize: vertical;
  min-height: 120px;
}

/* ── Badges ────────────────────────────────── */
.badge {
  display: inline-flex;
  align-items: center;
  gap: 0.3rem;
  padding: 0.25rem 0.65rem;
  border-radius: 20px;
  font-size: 0.75rem;
  font-weight: 600;
  letter-spacing: 0.02em;
  white-space: nowrap;
}

/* Status badges */
.badge-open {
  background: var(--status-open-bg);
  color: var(--status-open);
}

.badge-in-progress {
  background: var(--status-progress-bg);
  color: var(--status-progress);
}

.badge-resolved {
  background: var(--status-resolved-bg);
  color: var(--status-resolved);
}

.badge-closed {
  background: var(--status-closed-bg);
  color: var(--status-closed);
}

/* Priority badges */
.badge-critical {
  background: var(--priority-critical-bg);
  color: var(--priority-critical);
}

.badge-high {
  background: var(--priority-high-bg);
  color: var(--priority-high);
}

.badge-medium {
  background: var(--priority-medium-bg);
  color: var(--priority-medium);
}

.badge-low {
  background: var(--priority-low-bg);
  color: var(--priority-low);
}

/* Category badges */
.badge-category {
  background: var(--accent-primary-dim);
  color: var(--accent-primary);
}

/* ── Stats Cards ───────────────────────────── */
.stats-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  gap: 1rem;
  margin-bottom: 2rem;
}

.stat-card {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-lg);
  padding: 1.25rem 1.5rem;
  display: flex;
  align-items: center;
  gap: 1rem;
  transition: all var(--transition-base);
}

.stat-card:hover {
  border-color: var(--border-color-hover);
  transform: translateY(-2px);
  box-shadow: var(--shadow-md);
}

.stat-icon {
  width: 48px;
  height: 48px;
  border-radius: var(--radius-md);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.4rem;
  flex-shrink: 0;
}

.stat-icon.open { background: var(--status-open-bg); }
.stat-icon.progress { background: var(--status-progress-bg); }
.stat-icon.resolved { background: var(--status-resolved-bg); }
.stat-icon.critical { background: var(--priority-critical-bg); }

.stat-value {
  font-size: 1.75rem;
  font-weight: 800;
  line-height: 1;
  color: var(--text-primary);
}

.stat-label {
  font-size: 0.8rem;
  color: var(--text-tertiary);
  font-weight: 500;
  margin-top: 0.25rem;
}

/* ── Ticket List / Table ───────────────────── */
.ticket-list {
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
}

.ticket-row {
  display: grid;
  grid-template-columns: minmax(0, 2fr) 120px 100px 120px 120px 80px;
  align-items: center;
  gap: 1rem;
  padding: 1rem 1.25rem;
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  cursor: pointer;
  transition: all var(--transition-fast);
  text-decoration: none;
  color: inherit;
}

.ticket-row:hover {
  border-color: var(--accent-primary);
  background: var(--bg-card-hover);
  transform: translateX(4px);
}

.ticket-row-header {
  background: transparent;
  border: none;
  cursor: default;
  padding: 0.5rem 1.25rem;
  font-size: 0.75rem;
  font-weight: 600;
  color: var(--text-tertiary);
  text-transform: uppercase;
  letter-spacing: 0.08em;
}

.ticket-row-header:hover {
  transform: none;
  border-color: transparent;
  background: transparent;
}

.ticket-title-cell {
  display: flex;
  flex-direction: column;
  gap: 0.25rem;
  min-width: 0;
}

.ticket-title {
  font-weight: 600;
  font-size: 0.95rem;
  color: var(--text-primary);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.ticket-id {
  font-size: 0.75rem;
  color: var(--text-tertiary);
  font-family: monospace;
}

.ticket-date {
  font-size: 0.85rem;
  color: var(--text-tertiary);
}

/* ── Filter Tabs ───────────────────────────── */
.filter-tabs {
  display: flex;
  gap: 0.25rem;
  padding: 0.25rem;
  background: var(--bg-tertiary);
  border-radius: var(--radius-md);
  margin-bottom: 1.5rem;
  overflow-x: auto;
}

.filter-tab {
  padding: 0.5rem 1rem;
  border-radius: var(--radius-sm);
  border: none;
  background: transparent;
  color: var(--text-secondary);
  font-family: inherit;
  font-size: 0.85rem;
  font-weight: 500;
  cursor: pointer;
  transition: all var(--transition-fast);
  white-space: nowrap;
}

.filter-tab:hover {
  color: var(--text-primary);
}

.filter-tab.active {
  background: var(--bg-card);
  color: var(--accent-primary);
  box-shadow: var(--shadow-sm);
}

.filter-bar {
  display: flex;
  align-items: center;
  gap: 1rem;
  margin-bottom: 1.5rem;
  flex-wrap: wrap;
}

.filter-bar .form-select {
  width: auto;
  min-width: 150px;
  padding: 0.5rem 2.5rem 0.5rem 0.75rem;
  font-size: 0.85rem;
}

/* ── Comment Thread ────────────────────────── */
.comment-thread {
  display: flex;
  flex-direction: column;
  gap: 1rem;
}

.comment-item {
  display: flex;
  gap: 0.75rem;
  animation: fadeInUp 0.3s ease;
}

.comment-avatar {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 0.8rem;
  font-weight: 700;
  color: white;
  flex-shrink: 0;
}

.comment-avatar.agent {
  background: var(--accent-secondary);
}

.comment-avatar.customer {
  background: var(--accent-primary);
}

.comment-body {
  flex: 1;
  background: var(--bg-tertiary);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 0.875rem 1rem;
}

.comment-meta {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  margin-bottom: 0.5rem;
}

.comment-author {
  font-weight: 600;
  font-size: 0.9rem;
  color: var(--text-primary);
}

.comment-time {
  font-size: 0.75rem;
  color: var(--text-tertiary);
}

.comment-role-badge {
  font-size: 0.65rem;
  font-weight: 600;
  text-transform: uppercase;
  padding: 0.1rem 0.4rem;
  border-radius: var(--radius-sm);
  letter-spacing: 0.05em;
}

.comment-role-badge.agent {
  background: var(--accent-secondary-dim);
  color: var(--accent-secondary);
}

.comment-role-badge.customer {
  background: var(--accent-primary-dim);
  color: var(--accent-primary);
}

.comment-text {
  font-size: 0.9rem;
  color: var(--text-secondary);
  line-height: 1.6;
  white-space: pre-wrap;
}

.comment-form {
  display: flex;
  gap: 0.75rem;
  margin-top: 1rem;
}

.comment-form .form-textarea {
  min-height: 80px;
  flex: 1;
}

/* ── Ticket Detail ─────────────────────────── */
.ticket-detail-grid {
  display: grid;
  grid-template-columns: 1fr 320px;
  gap: 1.5rem;
  align-items: start;
}

.ticket-info-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 1rem;
}

.info-item {
  display: flex;
  flex-direction: column;
  gap: 0.25rem;
}

.info-label {
  font-size: 0.75rem;
  font-weight: 600;
  color: var(--text-tertiary);
  text-transform: uppercase;
  letter-spacing: 0.08em;
}

.info-value {
  font-size: 0.95rem;
  color: var(--text-primary);
  font-weight: 500;
}

.ticket-description {
  margin-top: 1.25rem;
  padding-top: 1.25rem;
  border-top: 1px solid var(--border-color);
}

.ticket-description h4 {
  font-size: 0.85rem;
  font-weight: 600;
  color: var(--text-tertiary);
  text-transform: uppercase;
  letter-spacing: 0.08em;
  margin-bottom: 0.75rem;
}

.ticket-description p {
  color: var(--text-secondary);
  font-size: 0.95rem;
  line-height: 1.7;
  white-space: pre-wrap;
}

/* Sidebar controls */
.ticket-sidebar .card {
  margin-bottom: 1rem;
}

.sidebar-control {
  margin-bottom: 1rem;
}

.sidebar-control:last-child {
  margin-bottom: 0;
}

/* ── Notifications Panel ───────────────────── */
.notification-panel {
  position: fixed;
  top: 64px;
  right: 0;
  width: 400px;
  max-height: calc(100vh - 64px);
  background: var(--bg-secondary);
  border-left: 1px solid var(--border-color);
  box-shadow: -8px 0 32px rgba(0, 0, 0, 0.4);
  z-index: 99;
  transform: translateX(100%);
  transition: transform var(--transition-base);
  display: flex;
  flex-direction: column;
}

.notification-panel.open {
  transform: translateX(0);
}

.notification-panel-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 1.25rem 1.5rem;
  border-bottom: 1px solid var(--border-color);
}

.notification-panel-title {
  font-size: 1rem;
  font-weight: 700;
}

.notification-list {
  flex: 1;
  overflow-y: auto;
  padding: 0.5rem;
}

.notification-item {
  display: flex;
  gap: 0.75rem;
  padding: 1rem;
  border-radius: var(--radius-md);
  cursor: pointer;
  transition: all var(--transition-fast);
  border: 1px solid transparent;
}

.notification-item:hover {
  background: var(--bg-tertiary);
  border-color: var(--border-color);
}

.notification-item.unread {
  background: var(--accent-primary-dim);
  border-color: var(--border-accent);
}

.notification-icon {
  width: 36px;
  height: 36px;
  border-radius: var(--radius-md);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 0.9rem;
  flex-shrink: 0;
}

.notification-icon.new_ticket { background: var(--status-open-bg); }
.notification-icon.status_update { background: var(--status-progress-bg); }
.notification-icon.new_comment { background: var(--accent-primary-dim); }
.notification-icon.escalation { background: var(--priority-critical-bg); }

.notification-content {
  flex: 1;
  min-width: 0;
}

.notification-title {
  font-size: 0.85rem;
  font-weight: 600;
  color: var(--text-primary);
  margin-bottom: 0.15rem;
}

.notification-message {
  font-size: 0.8rem;
  color: var(--text-secondary);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.notification-time {
  font-size: 0.7rem;
  color: var(--text-tertiary);
  margin-top: 0.25rem;
}

.notification-empty {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: 3rem 1.5rem;
  color: var(--text-tertiary);
  text-align: center;
}

.notification-empty-icon {
  font-size: 2.5rem;
  margin-bottom: 1rem;
  opacity: 0.5;
}

/* ── Login Page ────────────────────────────── */
.login-container {
  display: flex;
  align-items: center;
  justify-content: center;
  min-height: 100vh;
  padding: 2rem;
}

.login-card {
  width: 100%;
  max-width: 440px;
  text-align: center;
}

.login-logo {
  width: 64px;
  height: 64px;
  border-radius: var(--radius-lg);
  background: var(--accent-gradient);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.75rem;
  margin: 0 auto 1.5rem;
  box-shadow: var(--shadow-glow);
  animation: float 3s ease-in-out infinite;
}

@keyframes float {
  0%, 100% { transform: translateY(0); }
  50% { transform: translateY(-8px); }
}

.login-title {
  font-size: 1.75rem;
  font-weight: 800;
  margin-bottom: 0.5rem;
  background: var(--accent-gradient);
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
  background-clip: text;
}

.login-subtitle {
  color: var(--text-tertiary);
  font-size: 0.95rem;
  margin-bottom: 2rem;
}

.role-selector {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 0.75rem;
  margin-bottom: 1.5rem;
}

.role-option {
  padding: 1rem;
  border-radius: var(--radius-md);
  border: 2px solid var(--border-color);
  background: var(--bg-tertiary);
  cursor: pointer;
  transition: all var(--transition-fast);
  text-align: center;
}

.role-option:hover {
  border-color: var(--border-color-hover);
}

.role-option.selected {
  border-color: var(--accent-primary);
  background: var(--accent-primary-dim);
  box-shadow: 0 0 0 4px var(--accent-primary-dim);
}

.role-option input[type="radio"] {
  display: none;
}

.role-option-icon {
  font-size: 1.5rem;
  margin-bottom: 0.5rem;
}

.role-option-label {
  font-weight: 600;
  font-size: 0.95rem;
  color: var(--text-primary);
}

.role-option-desc {
  font-size: 0.75rem;
  color: var(--text-tertiary);
  margin-top: 0.25rem;
}

/* ── Empty States ──────────────────────────── */
.empty-state {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: 4rem 2rem;
  text-align: center;
}

.empty-state-icon {
  font-size: 3.5rem;
  margin-bottom: 1.25rem;
  opacity: 0.4;
}

.empty-state-title {
  font-size: 1.2rem;
  font-weight: 600;
  color: var(--text-secondary);
  margin-bottom: 0.5rem;
}

.empty-state-text {
  color: var(--text-tertiary);
  font-size: 0.9rem;
  max-width: 400px;
}

/* ── Page Headers ──────────────────────────── */
.page-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 2rem;
  flex-wrap: wrap;
  gap: 1rem;
}

.page-header h1 {
  display: flex;
  align-items: center;
  gap: 0.75rem;
}

.page-header-icon {
  font-size: 1.75rem;
}

/* ── Loading / Spinner ─────────────────────── */
.spinner {
  width: 24px;
  height: 24px;
  border: 3px solid var(--border-color);
  border-top-color: var(--accent-primary);
  border-radius: 50%;
  animation: spin 0.8s linear infinite;
}

@keyframes spin {
  to { transform: rotate(360deg); }
}

.loading-overlay {
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 4rem;
  flex-direction: column;
  gap: 1rem;
}

.loading-text {
  color: var(--text-tertiary);
  font-size: 0.9rem;
}

/* ── Toast Notifications ───────────────────── */
.toast-container {
  position: fixed;
  bottom: 1.5rem;
  right: 1.5rem;
  z-index: 200;
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
}

.toast {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  padding: 0.875rem 1.25rem;
  border-radius: var(--radius-md);
  background: var(--bg-secondary);
  border: 1px solid var(--border-color);
  box-shadow: var(--shadow-lg);
  animation: slideInRight 0.3s ease, fadeOut 0.3s ease forwards;
  animation-delay: 0s, 3s;
  min-width: 300px;
  max-width: 420px;
}

.toast.success {
  border-color: var(--status-resolved);
}

.toast.error {
  border-color: var(--priority-critical);
}

.toast.info {
  border-color: var(--accent-primary);
}

.toast-icon {
  font-size: 1.1rem;
  flex-shrink: 0;
}

.toast-message {
  font-size: 0.9rem;
  color: var(--text-primary);
}

@keyframes slideInRight {
  from { transform: translateX(100%); opacity: 0; }
  to { transform: translateX(0); opacity: 1; }
}

@keyframes fadeOut {
  from { opacity: 1; }
  to { opacity: 0; transform: translateX(50px); }
}

/* ── Animations ────────────────────────────── */
@keyframes fadeInUp {
  from {
    opacity: 0;
    transform: translateY(16px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

@keyframes fadeIn {
  from { opacity: 0; }
  to { opacity: 1; }
}

.animate-in {
  animation: fadeInUp 0.4s ease;
}

.animate-in-delay-1 { animation-delay: 0.05s; animation-fill-mode: both; }
.animate-in-delay-2 { animation-delay: 0.1s; animation-fill-mode: both; }
.animate-in-delay-3 { animation-delay: 0.15s; animation-fill-mode: both; }
.animate-in-delay-4 { animation-delay: 0.2s; animation-fill-mode: both; }

/* ── Responsive ────────────────────────────── */
@media (max-width: 1024px) {
  .ticket-detail-grid {
    grid-template-columns: 1fr;
  }

  .ticket-row {
    grid-template-columns: minmax(0, 2fr) 100px 80px 100px;
  }

  .ticket-row > :nth-child(5),
  .ticket-row > :nth-child(6),
  .ticket-row-header > :nth-child(5),
  .ticket-row-header > :nth-child(6) {
    display: none;
  }
}

@media (max-width: 768px) {
  .page-content {
    padding: 1.25rem 1rem;
  }

  .navbar-nav {
    display: none;
  }

  .stats-grid {
    grid-template-columns: 1fr 1fr;
  }

  .ticket-row {
    grid-template-columns: 1fr;
    gap: 0.5rem;
  }

  .ticket-row-header {
    display: none;
  }

  .notification-panel {
    width: 100%;
  }

  .card-glass {
    padding: 1.5rem;
  }

  .login-card {
    max-width: 100%;
  }

  .filter-bar {
    flex-direction: column;
    align-items: stretch;
  }
}

@media (max-width: 480px) {
  .stats-grid {
    grid-template-columns: 1fr;
  }

  .role-selector {
    grid-template-columns: 1fr;
  }

  .ticket-info-grid {
    grid-template-columns: 1fr;
  }
}

/* ── Utilities ─────────────────────────────── */
.hidden { display: none !important; }
.text-center { text-align: center; }
.text-right { text-align: right; }
.mt-1 { margin-top: 0.5rem; }
.mt-2 { margin-top: 1rem; }
.mt-3 { margin-top: 1.5rem; }
.mb-1 { margin-bottom: 0.5rem; }
.mb-2 { margin-bottom: 1rem; }
.gap-1 { gap: 0.5rem; }
.flex { display: flex; }
.flex-col { flex-direction: column; }
.items-center { align-items: center; }
.justify-between { justify-content: space-between; }
.flex-wrap { flex-wrap: wrap; }
.flex-1 { flex: 1; }
.w-full { width: 100%; }